Terms & Conditions
In-stock merchandise is usually shipped within two or three business days. We will notify customers within 24 hours if merchandise is currently unavailable, backordered or sold out.
Merchandise will generally be shipped via FedEx, UPS or the USPS. Special requests from customers for specific shippers or specialized handling requirements may result in an additional charge. Hollyberry & Company reserves the right to limit its shipping alternatives to FedEx, UPS and USPS.
All merchandise is insured. If you receive an item that has been damaged during shipping, please contact us via e-mail or phone at 1-918-401-0015, and also the shipper who delivered your order. Please refer to our Return Policy for specific instructions related to returning products. The shipper should provide a shipment claim form to you where you may describe the specific problem you have experienced to them. Please keep the box, packing material and shipped merchandise while a claim is being processed. We may, under certain circumstances, request for you to return the damaged items to us. When we receive confirmation from the shipper that a credit will be issued, we will issue a refund to the original credit card or other payment source for the amount of the damaged item. Alternatively, in lieu of a refund, we may ship a replacement item to you at your request, if an additional item exists in inventory. Shipping, handling and insurance costs cannot be refunded. However, no shipping charges will be applied should you request an available replacement item.
Unless an expedited shipping service is requested, your order will usually arrive approximately 4-14 business days after leaving our order processing area. Hollyberry & Company cannot guarantee a specific delivery date for any product via any shipper.
***Please note, some of our products may not be eligible for express shipping. If express shipping is not generally offered for your order, and you would like to request it, please e-mail or call us at 918-401-0015, and we will gladly discuss possible alternatives.
***Please also note that overnight delivery may not be available depending upon when we received your order. Orders placed after noon Central time on Friday, or over the weekend, will be processed Monday and should arrive the next business day after shipping. Overnight service may not be available for all zip codes.
Returns & Cancellations
We can cancel an order for most in-house items before they have shipped. However, we cannot cancel an order once it has been shipped. Back orders may be cancelled. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
Return and Exchange Policy
Items may be returned to us for store credit, exchange, or a refund provided that you have received prior authorization from us. We must receive the returned merchandise within 10 days of your original receipt, or before December 15th, whichever comes first. Returned merchandise must be in unused condition including all hardware, instructions, and any accessories that may have come with the item. All returned items must be in their original packaging.
In order to process your return, please contact us via e-mail or by phone to receive a return authorization number (RA#). We cannot accept returned merchandise without a valid RA#. Upon receipt of your return, we will gladly issue an exchange, or refund your money to the original form of purchase, less shipping & handling and a 15% restocking fee. To facilitate processing your return, please include a copy of your invoice and note your e-mail address at the top. Please allow two to three weeks for processing your return.
Please note: Christmas trim, home decorations, and accessories (including wreaths and trees) regardless of when they are purchased during the year, are not returnable after November 30th each year. Moreover, any of these items purchased between Thanksgiving Day and Christmas Day are not returnable at any time for any reason. There will be a 15% restocking fee on all approved-for-return merchandise. Sale merchandise may not be returned.
If you opt for store credit or exchange, instead of a refund, Hollyberry & Company will e-mail a pre-paid return shipping label to you subject to the conditions and terms described in the Return and Exchange Policy above. If you desire to receive store credit or wish to exchange an item, please contact us at (918) 401-0015 for further instructions. Please note: Return shipping is only available to the lower 48 United States.
If you would prefer a refund back to the original payment method, you will be responsible for return shipping, and a 15% restocking fee will be deducted from your refund. After obtaining your RA# from us, you may ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. All returns mailed independently should be mailed to the following address:
Hollyberry & Company
12324 E. 86th St. North, #284
Owasso, OK 74055
We’re sorry, but original shipping charges are non-refundable.
Store Credit from Approved Returns
Once your return has been processed, our returns department will e-mail a store credit code to you. The code will be for the full value of the returned merchandise, less applicable shipping and restocking fees. The store credit can be applied to an exchange or to the cost of any new order placed within the next 18 calendar months. All store credit codes expire 18 months after the original date of issue.
Please promptly inspect items upon receipt, if there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem with you and assist with finding the best solution for the issue. Please do not send damaged, defective or incorrectly fulfilled merchandise back to us unless instructed to do so by an Hollyberry & Company representative.
Hollyberry & Company does not make any warranty, expressed or implied, for any product it sells. Several of the products we sell are covered by manufacturer’s warrantees. The nature and extent of such warrantees are strictly subject to the individual manufacturers’ terms and conditions. All customers are requested to pursue warranty claims, if any, directly with the manufacturers of the specific item(s) in question. If your item is still under its manufacturer’s warranty, the manufacturer will best be able to assist you with a remedy to your concern.
Defective or Damaged Items
None of the products sold by Hollyberry & Company are intended to be used as toys or children’s manipulatives. Please DO NOT allow children to interact with any of our products without direct adult supervision at all times. Furthermore, several of Hollyberry & Company’s products are fragile and/or contain small parts that may break off if mishandled or through ordinary wear and tear. Accordingly, we respectfully request for our clients to inspect each of our products before placing them on display to reduce the risk of injury to anyone who may interact with them. Please properly dispose of any damaged or broken items immediately. If an item was damaged or broken when you received it from us, please see our Return Policy for directions regarding how to remedy this problem.
Additionally, none of our products are intended to be used as clothing or general purpose linens such as blankets or bedding. Furthermore, except as it may apply to replacing items damaged in transit as referred to in our Return Policy and General Shipping Information, Hollyberry and Company provides no warranty of any kind, either expressed or implied, for any of its products.
It is our desire for all of our clients to enjoy our products safely, both during the Christmas season, and throughout the rest of the year. In keeping with that goal, we ask all of our clients to exercise reasonable care when utilizing and displaying our products.
Hollyberry & Company